Have you heard about The Care They’ve Earned? This new documentary follows the experiences of veterans as they navigate their way through the Department of Veterans Affairs’ bureaucratic health care system.

In the film, you’ll meet six veterans who opened up about their military service and their struggles with the VA’s red tape and bureaucracy. Here’s a sneak peek at three of the veterans featured in The Care They’ve Earned.

Jeff Sweeney
Jeff Sweeney served in the Army from 2008 to 2016. While deployed to Iraq in 2011, Jeff’s Humvee was hit by an improvised explosive device and he sustained injuries to his back. After returning home, Jeff sought care at his local VA in New Hampshire. The VA performed surgery on Jeff’s spine, but as soon as he woke up, he knew something was wrong. In the weeks and months that followed, Jeff spoke with the VA about his continued pain only to be told “it was surgical pain, and it will go away.” But that wasn’t the full story.

Shannon Hubbard
Shannon Hubbard served in the Army from 1990 to 1996. While training, she suffered an ankle injury and remembers her ankle was “never really right” after surgery. Years later, Shannon re-injured her ankle, tearing tendons and ligaments. The Phoenix VA told her she would have to wait six months for surgery but allowed her to seek private care through the Veterans Choice Program after four months. She learned that she had a nerve condition stemming from her original injury that could have been fixed had it been addressed by the VA sooner. Her injury and suffering continue to get worse.

Jimmie Jeter
Jimmie Jeter served in the Marine Corps from 1966 to 1969. In Vietnam, Jimmie sustained major damage to his knees from the weight he carried in his ruck sack and treks through the jungle. He finally decided to undergo treatment, but his local VA didn’t have a surgeon who could perform his knee surgery. He and his wife began calling local specialists, but none would see Jimmie through the Veterans Choice Program. A local news station found out Jimmie wasn’t the only veteran who couldn’t get care close to home.

Hear the rest of Jeff, Shannon and Jimmie’s stories by watching The Care They’ve Earned on Amazon Prime starting Nov. 9.